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How maju99 Protects Your Personal Data

At maju99, your personal data belongs to you — we collect only what we need to run your account, process your deposits via Touch 'n Go, GrabPay, Boost…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX transactions protectedYour rights clearly statedMalaysian law appliesContact us anytime to request changes

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What Data We Collect and Why

maju99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect the information you provide when you open an account — your name, email address, contact number, and payment details such as your Touch 'n Go wallet identifier or GrabPay account reference. When you transact via Boost or FPX, we record the transaction reference and

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timestamp to reconcile your account balance. We also gather device and session data — IP address, browser type, and pages visited — to detect unusual activity and protect your account from unauthorised access. All data collection and processing by maju99 is subject to local law and
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is carried out only where permitted under the laws applicable in Malaysia. We do not sell your personal data to third parties for marketing purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data held by maju99, our privacy support team is reachable through multiple channels.

Email Support Send your data access or deletion request to our dedicated privacy email address. Include your registered account email and the nature of your request so we can process it without delay.

Live Chat Open the live chat window from your account dashboard at any time. Our agents can log your privacy request on the spot and escalate it directly to the data team during business hours.

Help Centre Ticket Submit a formal ticket through the Help Centre portal. Tickets are tracked with a reference number so you can follow the status of your privacy request from submission to resolution.

AMALAN PERLINDUNGAN DATA

How We Handle Your Data at maju99

We apply multiple layers of protection across every stage of your data lifecycle — from the moment you open your account to the day you request deletion.

Data Storage

Your account data is stored on encrypted servers. We use AES-256 encryption at rest and TLS in transit, so your details are not readable if intercepted during a session or a payment via FPX.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Two-factor authentication is available on every maju99 account. We recommend enabling it through your account settings to add a second verification step each time you log in from a new device.

Data Retention

We retain your account records for as long as your account is active and for a period thereafter as required by Malaysian financial regulations. Once the retention period ends, data is securely deleted from our systems.

Third-Party Sharing

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and fraud-prevention partners strictly necessary to run your account. We do not share data with advertisers or unrelated platforms.

Your Access Rights

You may request a copy of the personal data we hold on you, ask us to correct any inaccuracy, or request full deletion. Submit your request via live chat or the Help Centre ticket portal and we will confirm receipt within 24 hours.

Your Privacy Questions Answered

We have gathered the questions we hear most often about how maju99 handles personal data. If your question is not covered here, reach out through live chat or the Help Centre ticket portal and we will get back to you within five business days.

We collect your name, email address, phone number, and the payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX. We also log your IP address and device type to keep your account session secure.

Yes. Submit a data access request via the Help Centre ticket portal or live chat. Include your registered email address and we will compile and send your data summary within five business days of receiving the request.

Send a deletion request through live chat or the Help Centre portal. We will confirm receipt within 24 hours and complete the deletion within the timeframe permitted by applicable Malaysian law and financial record-keeping requirements.

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and fraud-prevention services that are necessary to operate your account. We do not sell or share your data with advertisers.

We retain your records for the period required under Malaysian financial regulations after account closure. Once that period ends, your data is permanently deleted from our encrypted storage systems.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can disable non-essential cookies in your browser settings at any time; this will not prevent you from accessing your account.

Contact our privacy support team immediately via email or the Help Centre ticket system. Provide your account email and a description of the concern. We treat all privacy breach reports as high priority and respond within one business day.

How maju99 Protects Your Personal Data

Reach Us About Your Privacy Rights

How We Handle Your Data at maju99

Data Storage

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Access Rights

Your Privacy Questions Answered

01 What personal data does maju99 collect when I open an account?

02 Can I request a full copy of the data maju99 holds about me?

03 How do I ask maju99 to delete my personal data?

04 Does maju99 share my data with third parties?

05 How long does maju99 keep my account data after I close my account?

06 What cookies does maju99 use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been breached?

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